Customer reviews
Sunêlia Les Sablons

The playground and included activities were excellent. The laundry was also very good. The fauna around the accommodation was great, really provided privacy for us. We arrived late because of a late flight and it was nice the staff had our keys available.

​- The WiFi!! You advertised as a 5 star WiFi but we could not connect. I had planned to work during my stay but this was not possible. The feedback we got from reception was poor ‘it’s a busy time’. If you advertise as 5 star and that WiFi is included it was to be available 24/7. To me it warranted some sort of partial refund. The pools are inadequate. I know we stayed during a busy time but they are just too small. Positive were the friendly and professional lifeguard staff. Food options, perhaps an extended menu on the take away section? It was not clear when I was making my booking that bed sheets and towels were not included, perhaps add a tick box at the point of reservation?

Location beside beach, amount of activity for adults plus adult only pool area.

Service for drinks or coffees is quite slow. The food options could be improved. More padel courts.

Good variation of activities

Maybe little more swimmingpools, but the area where great

Friendly atmosphere with good amenities

Swimming pools - lane swimming is a huge problem at busy times. It takes up half of a swimming pool with a maximum of 10 people seen using it at any one time (once in our 17 day stay). The rest of the time only 4 people were using it with everybody else squashed into half a pool. This pool is the most popular because it is the warmest. Lane swimming should only be at the quietest time between 13:00 and 14:00 or before pool opens to everyone perhaps between 8 and 10. Serious swimmers would be happy with this as there's less chance of people messing around in the lanes and the majority of your guests have more space to enjoy their holiday. It wasn't a problem at the beginning of our holiday but by the 14th July the pool was too busy to have lanes for the minority of your guests. We have been coming for over 20 yrs to Les Sablons and this is an ongoing problem that needs to be solved.

Proximity to beach, Very clean campsite Good supermarket and bakery, a lot of choice. Reception/restaurant/security staff super friendly and helpful

Too many scooters & cars speeding around campsite. Entertainment was all in French at night. Kids clubs also in french. You have other language speaking customers too, I think you should cater for these too. Toilets by the pool unclean and smelly. Some snooker tables, air hockey tables etc near entertainment area would be useful for younger kids in the evening. They are two young to go to the recreation area on their own, while parents watch entertainment. Bar staff quite unfriendly

Lovely atmosphere Friendly staff Lots of activities

More information on how to book activities or what is on each day

Friendly and helpful staff, lifeguards are doing a great job, close proximity to beach, nice pools

​- Cars driving fast, nobody is controlling the speed ,very loud entertainment of a neighboring camp, impossible to sleep - food options is more “junk food” during the day, the restaurant in the evening is good

Great location on beach. Luxe chalets very good standard. Adult pool very good. Bike hire excellent. Super bakery.

Takeaway food was a very high standard but huge ques as no other food available. Restaurant was closed most of the time. Could really do with more food / restaurant options.

Well maintained and looked after. Clean, tidy. Good location. Mix of nationalities.

Maybe it's a litter overcrowded so less people onside would be a positive

Excellent entertainment, great situation. Lovely stay

Cleaner deck area

Near the beach. Friendly bar staff.

Loud music every night from either the campsite entertainment or the two clubs opposite the other side of the lake. Better organised bar service. Better cooked food (especially from the main restaurant which was not good at all). Forcing men to wear a particular type of swim shorts in the pools.

The location of the beach and the lady who led the ceramic workshop.

Communication on booking. We were located in a disabled chalet (my daughter has autism) and it was VERY loud from 08:30pm-12pm - this should have been mentioned or made aware on the website when booking, especially for a first-time visitor. On two occasions, the music played highly inappropriate expletives and on one occasion went on beyond 12pm. The accommodation became overrun with ants, there were no mirrors apart from in the bathroom (I had to ask twice) for one. Taxi which I booked via Les Sablons did not show up and Les Sablons were unhelpful when I called asking for assistance about it. Sink in the bathroom leaked. Most entertainment and kids clubs were solely in French which meant we couldn't join in e.g. the quiz. Lack of service on the patio area and bar seemed understaffed. Very poor for a 5*. Have been to lower * campsites in France which were much better.

offerings for the sports activities, nice and clean beach, friendly staff.

chalet was completely mess and dirty, small pool for the amount of people in there.

Located on beach and close to some restaurants.

This is a 5 star campsite but I question this rating noting many other 5 star sites we have visited. Some units are much too close together. Cars driving all around the site is not ideal with children. Dogs seem free to roam without leads which was very surprising and control of dogs should be enforced. Experience with staff was that they were not so friendly nor welcoming. Kids craft activities are too expensive and should be included given the cost of the campsite units. Kids clubs focus primarily on french speaking children - this should be explained on booking as it is assumed the kids clubs cater for all - again given high price it really needs to be considered! Entertainment was generally poor and too loud to allow conversations during the entertainment. Bar service is very haphazard and extremely slow. Connectivity between the pool and the bar area could be improved to allow people to get a drink and sit beside pool area. Pool toilets are not well maintained and soap was often empty, Lane swimming should not be taking place during high season which sees everyone crammed into half of the pool!! Pitches facilities cabin closes very early.

The bakery and Carrefour express store were excellent. Swimming pool decks were very clean throughout the stay. App for participation in activities was excellent. Chalet was nice Two issues with the chalet were handled very fast and efficiently. Thank you.

Slippy showers at the exit from the beach to the campsite. On Tuesday 24th June around 8am I visited the beach with my daughter. There were no anti-slip mats in the area at the time. I slipped and hurt my hand, cut my ankle and bruised my hip off the drainage area in the centre of the shower block. I was very fortunate not to hurt myself further or bang my head. I reported this to reception. While I was happy to see anti-slip mats appear very quickly, this should be been a present at all times More garden maintenance needed between some of the chalets. Lots of weeds and looks very messy in places and badly kept. The bar area of the resort by the stage is extortionately expensive. On our first day 1 REALLY small glass of red wine, 1 blanche beer and 2 sprites cost approx. €22. We could not believe it and therefore we rarely used the bar afterwards. If the drinks were priced more competitively we would have been more inclined to spend MORE money in the bar. This is not very good business sense. Restaurant Le Jardin des Sablons was not good. Overpriced, bad food and terrible service. We used it once and advised some friends not to eat there after our experience.

Friendly Staff, fantastic adult only pool area, large pitch. Good supermarket and restaurants within walking distance. Strianght onto the beach.

On site restaurant was slow on service (more tentative to the filming that was going on) and quite expensive for the food provided. Would be great if the campsite hired sunloungers out for use on the beach.

Well run, clean, friendly staff, location beside the beach and town, bicycle shop and food shop close to the site. Sports grounds are excellent and well run Security presence is very good Chalets are very nice especially with air con. Pool areas are all excellent. Classes- aqua bike and aerobics are brilliant. Other classes are very very good also.

The bar.... Staff are very nice but utterly disorganised. There are not enough of them at peak times. Getting a drink can take up to 20mins!! The prices at the bar are a total rip off- 7 euros for a 125ml glass of white wine!!! A bottle of that wine probably only costs 4 euros at wholesale prices....

Direct access to beach. Staff were friendly.

1. Accommodation crammed together 2. Information booth opening hours 2-6 pm are too short. Staff were unable to give even the most basic information about anything outside the campsite eg general hours of opening of restaurants in the region; places to see. This was very unlike any other campsite I visited. Also they didn’t seem know the opening areas of the take away. Overall I had the impression that many staff were young and didn’t have much training or supervision. 3. Pool area was small. 4. The hours of opening of the take away across from the entrance were inconsistent and not advertised. Girls in the Information booth and reception indicated it was 6-10 pm but neither knew that the opening hours changed on Monday- Friday or that no orders - other than for pizza- were taken for at least 15-20 mins before the closing time. The latter wasn’t stated anywhere, even at the take away itself. For two consecutive nights we had no food at all. The pizzas were poor. The manager in the take away was unapologetic that the opening hours were so vague and not known by staff on site. 5. A cashier in the supermarkets asked to inspect my shopping bag when I was at the till. It contained a baguette and when I told her and showed her she wasn’t satisfied and insisted on looking into the bag. It was empty apart from the baguette I purchases next door. I found this shocking. I’m a middle aged respectable woman and this has never ever happened to me before. It was an appalling. She had no clue how inappropriate she was.

Lovely mature campsite nice trees and flowers great access to the beach. Ok takeaway food options

Service in the jardin restaurant was a little poor and one member of staff was rude. The sunlodge prestige etang was lovely to stay in overall but we had difficulty with noise from the neighbouring campsite on two nights until 2am. Most importantly it should be clearly stated that the sunlodge accomodation is a tent as the photos and description do not do enough to highlight this. Also your website states that all your accomodations have air conditioning but on the separate specifications for the sunlodge it does not have air conditioning. We got quite a shock when we arrived and discovered we were staying in a tent as we understood it was a lodge. Overall it was still a good experience

Good pitches with sanitation showers etc

Tree trimming as they scratch the caravans :motorhomes on the riadways

everything you need is there or nearby

shared toilet leave a lot to be desired but that is more down to the other holiday makers rather than the premises but maybe more cleaning visits

Entertainment and activity staff Pools Banana boat activity Paddle tennis Permaculture area Proximity of beach

Restaurant experience (Jardin les Sablons) Food cost

The accommodation is great, the pools are great. The sports facilities are great. It’s right beside the beach, and has all the facilities we needed either onsite or locally.

There’s very little that needs to be improved. An over or air fryer in the accommodation would be handy for cooking a wider variety of meals.

So much! Brilliant staff, facilities, landscaping, sports, the shower, bakery etc. I will include more in a review.

Only minor points really. The kitchen knives were blunt and the blades were loose and coming away from the handles. The microwave didn't have an oven facility like it did last time.

It has everything you could want for activities. The pools are amazing and the mini discos every night were lovely. Everything was so clean and well kept. Staff were friendly and helpful

Getting food in the middle of the day - we arrived and couldn't get a proper meal until 6.30. With kids it would have been more convenient to just sit somewhere and get some lunch.

The pitch and private bathroom and fridge were very good. The facilities were top class. All the staff were extremely helpful and courteous. The location of the campsite for the beach, shopping for food and access to restaurants was excellent.

We felt the bar and restaurant were overpriced for beer and locally produced wines.

Several pools, waterslide area, adults-only area (which looked very nice), spa, activities and clubs, sports facilities, bike rental, adjacent bakery and convenience store. Beach access.

A couple of coffee capsules and a bottle of water on arrival would be more useful than the bottle of wine (although it looked nice). Some kitchen/tea towels. Any recommendations for reducing risk of mosquito bites would be appreciated.

Great Pool and activities

Bed quality in the higher end mobilhomes

Great facilities and adult pool. Fab location.

Not that you can do anything but lots of mosquitoes.

High quality of food, service, customer service, cleanliness, variety of activities, accommodation, pools, proximity to beach and canal, number of trees on site.

Very little, it is excellent but communication could be a little better, staff in the restaurant weren't aware of what the online site said was included in half board.

Cleanness, organisation, kindness, facilities

The standard of accommodation and facilities is excellent. Bakery and shop improvements along with the sports area are great.

The bar and dining area are good, but the removal of happy hour is disappointing as is the move to bottled wines only instead of carafes.

Very Nice facilities, toilets and showers. Fine pitches. Cleen space

It is very - very difficult to arrive with a caravan, because there are no possibilti to park in the entrance or outsider on the Road, when you go in for registation

The camp site is superb , there is something for every age group , cleanliness is first class and the staff are very polite and helpful , there’s a good selection of food in the shop and a bakery for fresh bread and croissants every morning , the accommodation was spacious and super clean on our arrival

I think the offering of food in the Resteraunt and takeaway could be improved , I would like to see better vegetarian options and better quality on the food that was served , we only ate from take away and Resteraunt a couple of times and it wasn’t great