Customer reviews
Sunêlia Les Places Dorées

Accommodation was good, nice location of our unit, the water park was great . Some of the evening events were very good

It would really help if the entertainment team explained things in English as well as French just so we know what is going on and help us feel more included. An on-site shop and bakery

The mobile was fabulous, lovely and clean, good BBQ, air con was must appreciated in the heat. Children loved the slides.

While I loved the site it’s really not equipped to accommodate English speaking families. The reception staff have good english but the rest of the staff really don’t except maybe for some bar staff. There was absolutely no point in sending my children to the kids activities and one of the staff gave our to my child( safety issue) but never thinking at all that perhaps they don’t speak French and don’t understand the instructions . I speak nearly fluent French so I spent most of the week translating for the family- I love speaking French but my kids really missed out on the experiences with no bilingual options.

Nice pool, Taos accomadation was nice

Pool closed at diffrent times to signs, manager didnt care when explained and insisted closed earlier. Gates and barriers always open, no security steps with this. Leaving all crockery on tables and cleaning instructions quite difficult to understand and signs said to clean toilet and leave on the table which is not practical

Our chalet was very nice and we were in a nice quiet spot. Plenty of cabinet space in the kitchen/dining area The chalet was surrounded by very well tended shrubs The decking area was closed in on 3 sides which allowed us to sit out in the warm air without having to worry about rain and/or wind The pool was a good size - we didn't use the slides! Reception staff were very friendly and helpful The food was very nice also

The lack of a shop is a big negative for the campsite - the nearest shop is nearly a kilometre away which is not great at all for anyone with mobility issues Other than the reception staff, there did not appear to be any uniform - this made it quite difficult to determine who was actually working in the bar, restaurant etc Everybody having to order, and pay for, everything at the one place in the bar definitely slowed down service Having to put all the dishes etc on the table at the end of our holiday stay was time consuming and somewhat pointless as we would have expected that the staff would check everything before holiday goers arrived

​- beautiful TAO area, very conveniently located, quiet area. - TAO chalets as we know them. excellent level of comfort with 2 bedrooms and 2 bathrooms. - great swimming pool area - ping pong / table tennis tables - volleybal net

​- a shop - better quality bread/ vienoiserie or baked on site - kids club: in august 1 person for the kids club is not sufficient. it only allowed for 10 children. the programme was not inviting. our children are bilingual Flemish / English. I speak French. The moniteur nearly panicked when she heard the children don't speak French. - more and more mature staff - there was a face paint session advertised. our kids waited in line for 30 minutes (the moniteur already knew our children at that point). When in was their turn the kids were told they should have preregistered after the 3 face painters had done 3 other kids each. Tears could have been easily prevented here.