Customer reviews of
Sunêlia Le Ruisseau
This was my 7th year staying in Le Ruisseau - we absolutely love it, beautiful campsite in a wonderful part of the Basque country. Fantastic accommodation, very spacious and well equipped, dinners on the deck at the mobile are a family favourite. Great swimming pool with slides - love that the pool opens at 10am so there is no need to rush down early to get a lounger. The bus services just outside are brilliant especially the free N30. The onsite shop is great too, we love the baguettes and croissants freshly made every morning.
Some more washing machines and tumble dryers would be helpful as it can be quite busy in the laundry room.
Clean and peaceful chalet, great swimming area and lots to do. Nice atmosphere on site. Overall, very lovely place!
The pool area was overcrowded on some days. The staff were sometimes a bit impatient when dealing with enquiries.
Loved the adult only time in the balneotherApy pool in the afternoon combined with mini club. Great animation team - when do these guys and girls sleep?! They are non stop - well done!
Disappointed with the cabin we had - we were two weeks without any sunlight. Completely in the shade. Whilst we love dogs it’s very disconcerting to see x rated dogs (XL bully dogs) allowed on a family campsite- there should be restrictions on these killer dogs especially with so many children. Slightly better Lighting and security at night (as experienced in other campsites) would be good.
The site is beautiful. It has a well stocked shop. Staff were friendly. The pool and bar are perfect.
We didn't receive our towels until our second day. Some of the mattresses on the beds need replacing, as they were quite uncomfortable. More pillows would also be a good idea.
Lovely new cabin Good size campsite
Very good facilities especially the pool areas. Staff were very helpful and friendly. Accommodation was very good and campsite was well kept. Very good bar and restaurant and shop had all essentials.Jazz in the restaurant created a nice atmosphere .
Entertainment for children in the evenings could be better . Bingo or lotto not very entertaining for children.
Great area Clean and well presented Pool
Bar area could be modernised
Nice atmosphere
A gym would be nice and a place for older kids (9 to 12) to hang out other than the playground
Good size and good facilities in the park, animals etc slides a big hit with kids Chalet was very good Food good and reasonably priced for meat eaters and kids
The WiFi doesn't work properly in the chalets. There are no vegan/vegetarian options on menus No healthy food options The pillows are awful if the beds
Mobile was very comfortable & clean, staff were excellent in all aeras, restaurant, pool, animation , reception
Toilets at pool were unacceptable and more shade needed at pool
Activities, Pool areas, staff
I think a navette or bus service to local supermarket is needed. I think people would gladly pay for itnalso
Campsite size Atmosphere Location
Update playgrounds for the kids
My stay at the campsite was terrible. The bungalow was dirty, dusty, and infested with spiders, which I had to clean myself. The indoor children's playground was filthy and full of insects. Staff dismissed my complaints and made rude remarks. The barbecue was broken, and the bed collapsed due to a weak leg. During a storm, trees fell, one splitting a nearby bungalow in half, and three landed near mine, making me feel unsafe. Poor maintenance and service. Not recommended.
My stay at the campsite was terrible. The bungalow was dirty, dusty, and infested with spiders, which I had to clean myself. The indoor children's playground was filthy and full of insects. Staff dismissed my complaints and made rude remarks. The barbecue was broken, and the bed collapsed due to a weak leg. During a storm, trees fell, one splitting a nearby bungalow in half, and three landed near mine, making me feel unsafe. Poor maintenance and service. Not recommended.
Clean, good location, good facilities
Pillows were extremely uncomfortable...nobody except the baby slept on the first night. Lots of ants in the kitchen, around the bins and in the main bedroom. No Hand-wash in the bathrooms and only one roll of toilet roll provided. No kitchen towel provided. A bootle of dish soap should be provided instead of one tiny sachet.