At Sunêlia, we know how precious your vacations are.
If the unexpected should happen, our Cancellation Guarantee protects your vacation plans so that nothing can spoil it.
What our cancellation guarantee covers
Accident of life
In the event of serious illness, bodily injury, pregnancy complications or death involving :
- yourself or your spouse (de jure or de facto);
- your ascendants or descendants;
- your guardian;
- your brothers, sisters, brothers-in-law, sisters-in-law, sons-in-law, daughters-in-law, parents-in-law.
Serious harm
If a serious event occurs just before your departure and requires your presence, such as:
- a theft;
- a fire;
- a water damage;
- natural events resulting in the destruction of more than 50% of your main residence or business premises (insurance certificate required).
Loss of employment
The loss of your job or that of your spouse, provided that the procedure was not initiated before booking your stay.
How can I benefit from the Cancellation Guarantee?
In the event of cancellation, simply inform us by registered letter as soon as the event occurs and within 3 working days at the latest, accompanied by the necessary supporting documents (medical certificate, attestation, report, summons, etc.).
We will get back to you as soon as possible.
