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 SUNÊLIA GENERAL TERMS & CONDITIONS 

OUTDOOR PITCHES

The basic rate includes:

ü  1 person, 2nd person goes free

ü  Pitch for a tent, caravan or camping car

ü  Space for 1 car

ü  Access to the shower blocks

ü  Access to events, services and leisure facilities, except for those indicated with an extra charge on each site.

ACCOMMODATION UNITS

The basic rate includes:

ü  4 to 10 persons (including babies and children) according to the capacity of the accommodation unit rented

ü  Space for 1 car

ü  Access to events, services and leisure facilities, except for those indicated with an extra charge on each site.

ü  Our accommodation is fully equipped with kitchen utensils, crockery, furniture, covers and pillows.

ü  In most of the sites, the sheets are not provided, although it is possible to hire them.

The sites will refuse access to families of a number greater than the rented accommodation unit’s capacity (babies and children included).

All rental prices given in this brochure are inclusive of all taxes and charges. VAT is applied at the rate in force at the time of printing, which is 10%. Any change in this rate between the booking date and the date of the holiday will therefore cause a change in the all-inclusive rental prices.

DEPOSIT

ü  For rented accommodation, a maximum deposit of €500 will be requested on your arrival. This deposit will be returned to you at the end of your stay or sent to you five days after your departure, after deduction of any possible fees for repairs and/or the value of any missing or damaged items.

ü  A fixed sum will be deducted if you have not cleaned the accommodation before departure. 

TOURIST TAX

The amount of the tourist tax varies according to the town in which the site is located, and is not included in the price of the stay (see “Additional charges and information” table for each site).

ADMINISTRATION FEES

Administration fees of a maximum of €40 will be invoiced when you book your outdoor pitch or rented accommodation.

TERMS OF PAYMENT

ü  For bookings made more than 30 days before your planned date of arrival, a payment of 30% of the full cost of the stay, along with the administration fees, must be paid on reservation.

ü  For accommodation and outdoor camping, payment must be made 30 days before arrival.

ü  For bookings made less than 30 days prior to your date of arrival, the full amount along with the administration fees must be paid on reservation.

On receipt of your booking application, the site you have chosen will send you confirmation, subject to availability. However, we recommend telephoning the site for availability before sending your application.

CANCELLATION PERIOD

In accordance with article L.121-20-4 of the French Consumer code, the collective services and provisions on this site are not subject to the cooling-off period previously mentioned in articles L.120-20 and following of the French

Consumer Code. Consequently, the provisions of accommodation and leisure services operating on the site are exclusively subject to the conditions of cancellation herewith.

 CANCELLATION

 

Any cancellation of a booking must be made in writing (by registered letter with acknowledgement of receipt) and sent to the site. In case of cancellation, the following will be retained or due:

ü  Administration fees.

ü  An amount equal to 20% of the full cost of the stay in case of cancellation more than 30 days before your planned date of arrival.

ü  The full amount of your stay in case of cancellation less than 30 days before your planned date of arrival or if you do not arrive on this date.

A complementary guarantee ensuring the reimbursement of the amount of your stay in case of cancellation may be offered by the site under certain conditions (see the individual terms of sale of the site).

 TIME OF ARRIVAL AND DEPARTURE

ü  See the prices tables for the days and times of arrival and departure for each site.

ü  You will be invoiced one extra night if you exceed the hours stipulated.

ü  In case of delayed arrival or early departure, the invoice will be based on the dates of arrival and departure defined in your booking contract.

ü  If you do not arrive after 48 hours following the arrival time without informing the site in writing of your delay, your booking will be cancelled and no refund will be given. 

PETS

ü  Pets are admitted at some sites and on some outdoor pitches and accommodation units for an extra charge to be paid on reservation (see “Additional charges and information” table for each site).

ü  When they are admitted in rented accommodation units, only one is allowed per unit.

ü  When they are admitted (see “Additional charges and information” table for each site), you must keep them on a lead and be able to present their updated vaccination record and earmark. Dogs of the breeds Rottweiller, American Staffordshire Terrier, Staffordshire Terrier, Rosa or dogs with physical features similar to the aforementioned, are strictly prohibited.

MISCELLANEOUS

On certain sites it is compulsory to wear an identification bracelet throughout your stay.

Prices are inclusive of VAT.

DISPUTES

In case of a dispute, the competent jurisdiction will be the one corresponding to the location of the site.

Every campsite customer has the right to refer to a Consumer Ombudsman to reach an amicable agreement on the settlement of their dispute with the campsite owner, within not more than one year from the date of notification of the complaint (with recorded delivery).

The Consumer Ombudsman contact details are the following:

MEDICYS :

- Referral procedure through the Internet by filling the provided form on: www.medicys.fr

- Referral procedure by email:  contact@medicys.fr

- Referral procedure through the post: 73, boulevard de Clichy - 75009 PARIS - FRANCE

INHOUSE RULES

All clients are obliged to comply with the inhouse rules of the site.

RIGHT OF PUBLICITY

During your stay on our campsites, you may be photographed or filmed for the creation and production of our promotional material, unless you inform the reception in writing of your opposition to this practice as soon as you arrive.

IMPORTANT

Brochures can never be totally free of errors or misprints. Please ask us to confirm prices when you reserve; only those indicated on your invoice will be contractually binding.

 

SAS Sunêlia with share capital of 264 000 €
414 833 616 R.C.S Bordeaux
Registration of travel operators and travel trips n° IM033100040

Financial guarantee : APST.

Insurance SAS Sunêlia de responsabilité civile professionnelle :

LE GAN - 4/6 avenue d’Alsace
92003 La Défense cedex.